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Hello Chile! Measuring internet speed with Medux

Published on November 14, 2022

The consortium formed by Microsystem and MedUX has won the tender to implement the Independent Technical Body (OTI) for measuring the internet speed received by users.

The Representative Committee of Internet Service Providers (Chile Telcos) and the Undersecretariat of Telecommunications (SUBTEL) have awarded the Chilean-Spanish consortium formed by Microsystem and MedUX the creation of an Independent Technical Body (OTI) for measuring internet speed.  

SUBTEL Photo: Minister of Transport and Telecommunications, Juan Carlos Muñoz, Undersecretary of Telecommunications, Claudio Araya, and Alfie Ulloa, representative of telecommunications companies (Chile Telcos).

The OTI will be responsible for implementing and managing a measurement system in the country to monitor the obligation to guarantee an average internet access speed received by users. If the service does not meet the offered requirements, end users will be able to file the corresponding complaint.

The OTI is established within the framework of the approval of the Guaranteed Minimum Speed Law regulation. This law has regulations and standards comparable to other pioneering countries in these matters, such as the German case of the BNETZA regulator, but in the Chilean case, it will apply a unique approach in the world.

It is an honor for the Spanish multinational MedUX, as a global reference in the QoE (Quality of Experience) and QoS (Quality of Service) measurement industry, to be able to work with operators and the Chilean government to improve the performance of fixed and mobile networks and telecommunications services in the country.

According to Luis Molina, CEO of MedUX, “We are very proud of the news of winning this tender in Chile. It is a unique challenge in the world and will set a trend in the quality requirements of telecommunications services in the region. Additionally, this year we have made a strong commitment to the consolidation of our international business, especially enhancing our activity in Latin America, including a new round of financing and the opening of offices in Miami. We intend to grow significantly in Latin America, and this milestone will allow us to enter the Chilean market and the region with great strength.”

MedUX has formed a consortium with the Chilean company Microsystem for this opportunity. MedUX brings its vast experience and international track record in quality measurement of telecommunications services, and Microsystem brings its experience in Chile, expertise in high availability in critical system operation, and data processing and analysis.

The bidding process to select the company responsible for the OTI, in which different stages have shown interest over the past two years, has been long and technically complex. Other major technological measurement industry players, such as Coasin/Sandvine, Assia, Deloitte/Sentrica, Sonda/Ookla, and Cleartech, have shown interest during the various stages of the bidding process.

SUBTEL, as the regulatory body, has as its ultimate objective with the creation of the OTI to carry out periodic speed measurements that allow verifying whether, on average, telecommunications operators are delivering the committed service or not. This is a measure to protect consumers and ensure transparency. This system will also allow end users to measure the speed and clarify doubts about the service they receive.

The proposal includes several technological solutions and a highly innovative approach to meet the requirements and needs of the OTI. Firstly, it involves the deployment of approximately 500 fixed and mobile probes, which are devices that will be deployed throughout the country to carry out independent monitoring and continuous quality measurement. Additionally, it includes the implementation of a multi-platform application for all types of devices and operating systems, allowing users themselves to measure the speed and quality of their internet connection whenever they want. Lastly, the deployment of local infrastructure and servers will be carried out to support all measurements, along with the necessary support team for a successful operation and project.

That’s why this is the opportunity to help improve the quality of mobile and fixed networks in Chile! But how will we do it? Thanks to the comprehensive solution offered by the Microsystem-MedUX consortium and MedUX technology, the OTI will conduct objective and independent measurements, semi-annual statistical analysis, service quality rankings among different operators, and periodic reports on network performance and services.

This will firstly enable end users to be better informed about the quality of service that different operators offer when choosing an internet plan according to their needs.

Furthermore, continuous measurement will also provide the industry with visibility regarding the reality of the services users receive, enabling the analysis of trends and evolution in telecommunications services in the country and providing greater capacity for service improvement.

Our tools and the measurement ecosystem to be implemented will help understand the performance of mobile and fixed broadband, thus indirectly contributing to improving the service and experience that operators offer to millions of Chileans.

Nowadays, MedUX already monitors and compares the user experience and quality of service of more than 60 operators in 20 countries, counting among its clients major telecommunications groups such as Vodafone, Orange, Telefónica, Millicom, América Móvil, and AT&T, as well as government entities in Spain, United Arab Emirates, Costa Rica, Colombia, and El Salvador.

How MedUX helps monitor and improve the Internet for regulatory purposes:

In the processes of formulating public policies, protecting and strengthening consumer rights, and supervising or reviewing compliance with regulations, the MedUX measurement ecosystem assists government entities, regulators, and telecommunications operators, among others, in:

  1. Understanding the actual download and upload speeds experienced by users and compliance with contracted speeds and minimum guaranteed speeds according to environmental conditions and service provision context.
  2. Collecting informative and comparative indicators on the performance of telecommunications operators, particularly at the level of service or application, packages or commercial offers, regions, or wired access technologies (xDSL/FTTx/HFC) and wireless technologies (2G/3G/4G/5G/WiFi);
  3. Producing reports and comparative studies on the performance of operators to enhance consumer choice capacity, allowing them to know, evaluate, and compare the conditions under which fixed wired, wireless broadband access services and mobile broadband are provided.
  4. Auditing the state of networks and services as an independent supervisory body, including the collection of all mandatory compliance indicators for monitoring, control, and enforcement purposes.
  5. Implementing mechanisms to perform measurements that can be used by users as evidence in potential claims processes regarding service quality.
  6. Continuously monitoring networks and services to gather relevant information on the identification of network problems and user impacts at a national, regional, or local level.
  7. Measuring both technical network parameters and real service performance, such as browsing, streaming, online gaming, or cloud storage, to understand the actual user experience.
  8. Ensuring the reliability, integrity, and independence of quality and user experience measurement results, so that the measurements serve as evidentiary means or proof.

For almost ten years, MedUX has been supporting the sector in all matters related to regulations and standards concerning service quality because they are the most effective available tool to incentivize significant changes in the quality and user experience delivered by operators.

We offer innovative tools and solutions for the telecommunications industry in response to these new challenges. If you need more information about our solutions, please contact us at hello@medux.com.  

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About MedUX

MedUX is a Spanish multinational company that specializes in the measurement, monitoring and improvement of the user experience and quality of telecommunications, fixed, mobile and television networks.

Founded in 2014, the company has a presence in more than 20 countries, mainly in Europe and Latin America but also in Africa and the Middle East. In addition, it has a team of approximately 50 people at its headquarters in Madrid (Spain) and offices in Miami (USA), Bogotá (CO), Mexico City (MEX), San José (CR) and Zaragoza (Spain).

MedUX’s innovative technology makes it possible to offer operators, regulators and companies from other sectors independent quality statistics and real-time experience.

MedUX has proprietary technology, both hardware and software, which has been recognized with several patents from the United States Patent and Trademark Office (USPTO) for its fixed, mobile and television measurement robots and its proprietary speed test. MedUX already has methodologies and equipment ready to measure the latest technologies, specifically FTTH and Wi-Fi 6 in the field of fixed networks and 5G in mobile networks.

Today, the company monitors and compares the services and user experience of more than 60 operators around the world, and its clients include large national and international telecommunications groups, such as Vodafone, Orange, Telefónica, Millicom, América Móvil/Claro and AT&T, and government entities, including Mineco (Spain), SUTEL (Costa Rica), TRA (UAE), SIGET (El Salvador) and CRC (Colombia). Among the most common use cases are competitive intelligence (benchmarking), network monitoring and optimization and regulatory compliance.

About Microsystem

Microsystem is a Chilean company with over 40 years of successful experience in the technology industry. Its objective is to make digital transformation a reality by increasing the productivity and innovation of its clients.

With over 300 active clients, Microsystem implements and operates critical business solutions in various industries, leveraging its knowledge and expertise in cutting-edge technologies such as process management engines, case management, RPA (Robot Process Automation), document management and electronic signature, analytics and data engineering, machine learning, Internet of Things, cloud computing, and application development, among others.

Microsystem works with the highest professional standards and provides personalized services, helping its clients implement challenging projects that make technology their best ally in business development, enabling them to achieve their goals smoothly and stay technologically up-to-date.

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