MedUX Shines at DTW24 Ignite

It was a pleasure working alongside Telefónica, Elisa, NTT DATA, Optare Solutions, and Elisa Polystar in revolutionizing customer experience with our Innovation Catalyst Project, Autonomous Customer Experience Index (CEI) for Zero-Touch 5G and Wi-Fi Networks. Recently, the MedUX team joined forces with our partners in the Catalyst Project to present our innovative Autonomous Customer Experience Index at the DTW24 Ignite conference in Copenhagen. As a global leader in Quality of Experience (QoE) testing and monitoring, we're committed to driving industry progress and improving customer experiences.

DTW24 Ignite: A platform for innovation

The DTW24 Ignite conference brought together industry leaders, innovators, and experts from around the world to share knowledge, showcase cutting-edge solutions, and collaborate on the future of digital transformation. MedUX was proud to be a part of this prestigious event, as a member of the ™ Forum, a leading global association in the telecommunications sector that brings together key players to drive digital transformation, foster collaboration, and establish industry standards with a focus on customer-centricity and operational agility.

During the conference, our partners presented the Autonomous Customer Experience Index (CEI) for Zero-Touch 5G and Wi-Fi Networks, a project that aims to provide a customer-centric approach to network management.

Here is our presentation, for more information you can see our previous blog where we go into detail about building the project and its benefits: MedUX joins TM Forum and Catalyst Project, Autonomous Customer Experience Index for Wi-Fi and 5G networks

The Future of Autonomous Networks 

As we move forward, MedUX remains committed to driving innovation and collaboration in the industry. We believe that autonomous networks and customer experience will play a critical role in shaping the future of digital transformation. With the Autonomous Customer Experience Index, we're one step closer to realizing this vision.

Ensuring a Seamless Experience Everywhere

Tools and techniques for ensuring a seamless experience everywhere, irrespective of the service or network access technology used, are essential for delivering top-tier QoE. Our Quality of Experience (QoE) Testing Platform and Scorecard help monitor and automatically rectify fixed and mobile network and service issues. 

MedUX’s Multiplatform Vision and QoE Scorecard

Our Autonomous Customer Experience Index (CEI) for Zero-Touch 5G and Wi-Fi Networks exemplifies MedUX’s commitment to a multiplatform vision. MedUX establishes a framework analytic ground reference for Operators endeavoring to fully understand QoE in fixed and mobile networks. MedUX confirms a unique QoE value proposition end to end, encompassing a multi platform data collection approach and a CEI analytical framework to maximize your investment.       
Our platform employs a comprehensive data collection ecosystem, utilizing specialized agents, mobile apps (SDKs), crowdsourcing, and robots to gather performance metrics. The QoE Scorecard then transforms these indicators into Mean Opinion Scores (MOSes), aggregated into a single QoE score representing customer experience.

Why CEI and QoE Matter

At MedUX we are experts in Quality of Experience, which is a pivotal driver for churn reduction, increased sales, and a customer base with higher Average Revenue Per User (ARPU).

Our Catalyst Project emphasizes tools and techniques for ensuring a seamless experience irrespective of the service or network access technology used. This proactive approach ensures the highest quality of customer experience and enhances network operational efficiency, which was demonstrated during DTW24 Ignite.       
 

Strategic Partnership

Through strategic collaborations and our continued commitment to innovation, MedUX stands at the forefront of transforming telecom networks. Our initiatives are designed not only to help in bringing customer centricity when designing and developing digital services and networks but also to contribute significantly to a more sustainable and inclusive digital society.

Join us as we continue to make significant progress in achieving the Sustainable Development Goals and reshaping the future of connectivity with our Autonomous CEI for Zero-Touch 5G-and-WiFi Networks.       
 

Recognition at DTW24 Ignite

The conference was also the stage for the Open Innovation Catalyst Awards which recognize achievements in igniting industry innovation, collaboration, and growth through their proof-of-concepts. 

We are thrilled to announce that MedUX was named a finalist for not one, but two prestigious awards. The “Outstanding Catalyst - Business Impact” awarded to the Catalyst that demonstrates the most compelling business impact and potential to be commercially deployed and “Outstanding Catalyst - Use of ™ Forum Assets” awarded to the team that shows the most powerful use of TM Forum assets in their Catalyst project and quantify the benefits of using this assets. 

Conclusion

MedUX is proud to have been a part of DTW24 Ignite and to have shared our expertise with the industry. We're excited about the opportunities that lie ahead and look forward to continuing our collaboration with TM Forum and other industry leaders. Stay tuned for further updates on our journey towards autonomous customer experience!

Want to learn more about MedUX's involvement in the Catalyst Project or our QoE testing and monitoring solutions? Contact us at hello@medux.com     
 

For more information about MedUX and its involvement in the Autonomous Customer Experience Index project for WI-FI and 5G networks, Catalyst, please visit the official project page:          
 

FOR MORE INFORMATION ABOUT THE PROJECT CLICK HERE 

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About MedUX

MedUX is the leading Quality of Experience (QoE) company, providing comprehensive and innovative solutions for measuring the performance of fixed, mobile, and TV telecommunications networks for telecom operators, governments, and digital enterprises. With a focus on delivering grand scale, end-to-end network, and service visibility, MedUX leverages real-time customer perspective data and advanced analytics to ensure quality and regulatory compliance, while also offering valuable insights for optimizing networks and improving customer experiences. With a presence in over 25 countries across Europe, America, Africa, and the Middle East, and monitoring over 60 operators worldwide, MedUX’s patented technology and expertise make it a trusted partner for improving the digital experiences of customers everywhere.