MWC 2020: Improving Customer Experience in the 5G era

author: MedUX

This post is also available in: ES (ES)


MWC 2020: Improving Customer Experience in the 5G era

Visit MedUX at MWC20 if you want to discover our solutions and metrics beyond traditional network KPIs. We will help you improve your Customer Experience, main differentiator for network operators and service providers success.

Mobile World Congress, the largest mobile event in the world, comes back to Barcelona to shape the industrial revolution powered by 5G. As we have been doing for many years, MedUX will also be there to explore the potential of Limitless Intelligent Connectivity and bring our latest innovations and leading-edge technology alongside today’s most influential visionaries.

According to GSMA, Customer Experience is instrumental for today’s networks and “implementing specific network improvements is important for operators in order to enhance customer satisfaction. If an operator can identify the right technologies that improve voice, video and messaging services – it not only has the ability to reduce churn, but it can also have a positive impact on brand perception.”

In a context of fast paced innovation in the industry, MedUX is developing the tools to keep up in the 5G era. MedUX is helping the service providers to shape the new competitive environment, while defining the technology, use cases and performance measures needed to be at the forefront of customer satisfaction and network operators thinking.

MedUX will be showcasing real-time 4G and 5G QoE metrics and solutions, not only for benchmarking, but also for performance monitoring and optimization purposes. We gather a wide range of indicators and statistics under precise and controlled conditions, based on our light-drive testing approach, in order to gain network’s performance visibility and insights from a customer perspective.

MedUX will also present and discuss the results from on-the-field measurements done in 5G networks. Operators should make sure that their networks deliver the right Quality of Experience, while wisely prioritizing expenditures on their 5G and FTTx, as network deployments ramp up.

Although MedUX test and measurement portfolio for wireless networks will be our main attraction in MWC 2020, we will also be demonstrating our solutions for fixed broadband and pay-TV.

We help operators globally deliver on new technologies promises while testing and monitoring services from a customer perspective. Telecom operators, regulators and digital service providers use MedUX innovative solutions to outstand from their competitors, reduce costs and enhance their value proposition, while increasing customer satisfaction.

Our experts are glad to discuss with you any technical or business challenge to ease your deployments or improve your network. We will be located in Congress Square, Stand CS30 – Booth 8, part of the Spain Pavilion.

Do not miss the opportunity to discuss about Customer Experience metrics in the 5G era!

Save the date, and do not hesitate to send us an email at if you want to set up a meeting or request an onsite demo with the MedUX team: Luis Molina Borao (co-Founder),  Agustín Batiz (co-Founder), Jorge Aguilar (VP Global Sales), Begoña López (Sales Director Europe), Rafael González (CMO) and María Ortega (Marketing executive).

We look forward to welcoming you!




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