MedUX appoints ex-Ericsson’s Executive Paolo Colella

author: MedUX

Telco Customer Experience firm MedUX appoints former Ericsson’s Executive Paolo Colella to accelerate global growth

MedUX, leading Customer Experience measurement and monitoring firm in the Telco industry, has appointed former Ericsson’s Executive Paolo Colella as a strategic advisor to support growth, international expansion and contribute with his vision to MedUX strategic plan.

MedUX has a hybrid Technology, Software and Information as a Service model and now serves top Telecom Operators such as America Movil, Vodafone, Millicom and AT&T. The Telco Customer Experience start-up is strengthening its global footprint – with new customers wins and global expansion.

MedUX CEO Luis Molina spoke of Paolo’s appointment: “Paolo is an invaluable addition to MedUX team. We are very excited to collaborate with Paolo, not only for his career as executive in the Telco sector but for his strategic vision that will truly help us face most of the challenges that await us in the coming years. We are convinced that in the new future, MedUX solutions and information will be key assets to enable services digitalisation”.

Paolo Colella

Backed by Inveready, BTS, Nae and Sonae Investment Management among other, MedUX has carved out a unique product offering in the Telco customer experience tech space. Founded by Luis Molina and Agustín Batiz, MedUX is developing AI Powered Real-Time Applied Analytics solutions for the measurement, prediction and analysis of fixed, mobile and television services. Its deeply configurable platform drives increased customer satisfaction and operational efficiencies by improving network quality, optimizing deployment investment and anticipating to customer complaints. This makes MedUX ideal for any Telco with ambitious customer satisfaction objectives and complex network challenges. MedUX measures the customer experience in markets that collectively serve over 600 million users worldwide.

Paolo Colella commented: “MedUX can help Telco operators to understand faster and in a simpler manner the quality of service that they offer to their clients, identifying also actionable insights to differentiate themselves from their competitors. I have been hugely impressed by the capability of MedUX to deliver flexible and plug&play testing and monitoring solutions that help overcome network challenges and customer complaints for its customers. I am thrilled to get involved with such a differentiating value proposition and contribute with my vision to achieve their growth objectives.”

Paolo Colella is a global executive and senior advisor, with more than twenty-five years of experience in Telecommunications, Technology and Professional Services. Currently, he is an executive advisor to multiple SaaS companies, having previously served on prominent senior executive positions, including regional CEO, and head of global business unit at Ericsson, and CEO and founder of an Internet professional services start-up. Paolo has a vast international experience, having lived and worked in five countries across Europe and Asia and having led business operations across over 20 countries. With a solid experience in strategy, P&L management and M&A. Paolo’s focus is on growth, go to market operations and talent development.

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