MedUX Use Cases - Real Time QoEMonitoring, Capex and Opex.

Benchmarking

Market analysis solutions for fixed and mobile networks on a turn-key model. No Hardware, software and no licenses.

Real-time QoE nationwide benchmarking

Local Markets

Intelligence on your competitors in local markets for fixed and mobile networks, and all TV platforms.

Global markets

Global market comparisons in over 10 countries.

Network suppliers

Global benchmarking of CPEs, suppliers and access network technologies.

Download MedUX Benchmarking Report

Real-time QoE Monitoring

MedUX offers real time monitoring of QoE for telco connectivity and services. We collect data on highly demanded services such as streaming, VOIP, or instant messaging, providing new insights that improve conventional analysis of network performance.

Systematically correlate your Customers Satisfaction to network and services

Increase Customer Satisfaction

QoE monitoring:
Increase CS
Anticipate complaints
Provide a live snapshot of your service performance

Multidimensional Data analysis

Reduce time to resolution by providing information on nRT
On the services your clients use the most
Categorized by CPE , technology, supplier, time of day, location, etc.

Fewer Customer Tickets

MedUX brings clarity to customer QoE. Better QoE means fewer customer calls to your contact centre and reduced costs.

Reduce the cost of managing customer calls to your Contact Centre

Customer centric vision of quality

QoE on services your customers use, from their perspective.
Information on CPEs, technologies, suppliers.
Geolocated QoE analysis of mobile services.
Near real-time reporting

Improved Customer Satisfaction

Faster detection of customer impacting events mean fewer calls to contact centre and a more cost efficient customer service

Fewer Tickets

Customer Satisfaction Scores on a service level

CAPEX & OPEX Intelligence

Consider QoE when deciding CAPEX and OPEX allocation.

MedUX offers QoE data that in combination with Marketing and Network data allows a better informed investment decision.

Minimizing risks on investment decisions

MedUX supports your analysis and management objectives

Information by area, service, technology , supplier, equipment, competitor, etc.

Enrich your models with QoE Data

The use of Business Intelligence and the creation of behaviour models that combine data from different sources are the key to making informed decisions.

With MedUX the QoE of your customers is another factor when deciding on your investments in projects, solutions and services.