Orange maintains MedUX’s Top Award for the Best Fixed Broadband Quality of Experience in Spain
Discover the real customer experience on Spain’s fixed networks
Join the Quality of Experience (QoE) Revolution in Fixed Broadband and discover how Spain’s leading networks perform. The most recent Q1 2026 results confirm that Orange maintains its leadership in the Spanish FTTH market, receiving MedUX’s Top Award for the Best Fixed Broadband Quality of Experience in Spain
MedUX’s latest assessment analyzed the performance of Spain’s main fiber operators — Orange, Movistar, Vodafone and Digi — across a wide range of indicators that define fixed broadband service quality and the real user experience.
The Spain Fixed Broadband QoE Benchmarking Report for Q1 2026 confirms Orange as the outstanding winner, achieving MedUX’s Top Award for Best Quality of Experience once again, followed by three strong competitors. This recognition reinforces Orange’s ability to deliver superior and consistent connectivity to Spanish households.
“MasOrange is very proud of this recognition from MedUX. A great confirmation of the continuous investments we are making in our network to deliver the best experience. In line with our strategic plan, we remain focused on developing a top-quality product offering and customer satisfaction.”, says Mónica Sala, Chief Network Officer at MasOrange.
“At MasOrange, we are committed to continue leading technological innovation in Spain with the most advanced telco #networks (FTTH, OpenRAN, 5G SA and 5G Advanced) and the latest technologies (AI, data and advanced analytics). A big thank you to our network teams, field engineers, operations, support colleagues and partners. This is the result of constant build and optimization. These awards confirm our network leadership and we continue investing to keep Spain future-ready.”
With an FTTH Quality of Experience score of 4.86 out of 5, Orange achieved the highest overall QoE rating in Spain and the maximum Outstanding certification. Orange also stands out with a 99.6% Service Reliability score, the highest one while sharing the most reliable fixed broadband provider with Movistar and Digi, In general, Orange leads or co-leads all major service categories, including Reliability, Data & OTT, Streaming Experience, Matching the Promise and Accessibility.
Orange’s performance is particularly strong in the experience categories that matter most to everyday users. For example, Orange is the operator whose service better matches with the advertised speed, and also shows the highest experience score in streaming, web browsing, and Data & OTT in general. In particular, Orange customers enjoy a best-in-class experience when gaming online, interacting on social media and using cloud storage (see our Key Findings and download our report below).
Why is Fixed Broadband Quality of Experience (QoE) Benchmarking important in Spain and beyond?
Delivering superior broadband connectivity has become essential in today’s highly competitive landscape, where a seamless and consistent experience underpins our digital lives. Spanish operators continue to invest to meet the growing demand for fast, stable and reliable Fixed Broadband.
A high-quality broadband experience not only improves customer satisfaction, but also drives loyalty and reduces churn. Satisfied users are less likely to switch providers or contact customer support, and are far more open to new value-added services. The race for network excellence and customer-centric performance is stronger than ever.
To shed light on the real Quality of Experience of fixed broadband networks, MedUX carried out a new in-depth benchmarking study during Q1 2026, assessing the performance of the main Internet Service Providers in Spain.
The new Q1 2026 results show that Orange not only maintains its leadership, but improves its overall QoE performance, reaching 4.86 out of 5. Movistar also reaches an Outstanding experience level, Digi remains a strong challenger, and Vodafone continues to compete in specific performance categories.
As the leading company in network quality Testing and Monitoring, MedUX continues to drive transparency and innovation, revealing the true state of Spain’s fixed broadband networks and their readiness for a future-proof digital ecosystem.
Fixed Broadband QoE Measurement Campaign in Spain
To accurately capture how broadband networks perform from the end-user perspective, MedUX conducted an extensive Fixed Broadband Quality of Experience measurement campaign across Spain during the first quarter of 2026. The study was designed to reflect real-life usage conditions, going beyond traditional speed or latency tests to evaluate what truly matters to consumers: a seamless, reliable and enjoyable digital experience.
Our rigorous methodology combines thousands of in-home performance measurements across Spain, using MedUX HOME MiniPC-based probes that execute continuous, automated tests under controlled and comparable conditions. This approach enables a holistic and independent view of how users actually experience broadband connectivity in their daily activities.
The campaign evaluated a wide range of key performance indicators, including Accessibility, Reliability, Matching the Promise, Streaming Experience, Gaming, Web Browsing, Social Media, Cloud Storage, HTTP Download, HTTP Upload and other Data & OTT services.
In total, the Q1 2026 campaign collected approximately 8.0 million tests, around 2.7 million samples per month, and approximately 2 million samples per operator between January and March 2026. The measurement period covered weeks 1 to 13 of the year.
Considering the current state of FTTH penetration in Spain, the study focused on Fiber to the Home, the dominant fixed access technology in the Spanish market. The panel covered the four main operators in Spain and used at least 45 FTTH users per operator.
The household panel reflects representative high-speed broadband profiles in the Spanish market. According to the campaign description, the study measured commercial FTTH services using common routers and high-speed plans, with contracted speeds ranging between 500 Mbps and 1 Gbps.
Powered by MedUX’s unique QoE Testing Platform, the campaign operates 24/7, performing millions of Ethernet-based tests from MedUX HOME devices installed in collaborating households. Each measurement provides real-world, unbiased evidence of how networks perform from the customer’s perspective.
As in the previous edition, the research focuses on Ethernet-based measurements, ensuring that results reflect the true performance of fixed broadband connections independently of in-home Wi-Fi conditions. This allows MedUX to evaluate the FTTH network and broadband service performance under comparable and controlled conditions.
MedUX QoE Score and rigorous methodology
The Spain Fixed Broadband QoE Benchmarking Report takes a detailed look at the overall Quality of Experience Score, an aggregated indicator combining key dimensions such as service Accessibility, Matching the Promise, Streaming Experience, Data & OTT and Reliability.
At the heart of this methodology is MedUX’s proprietary QoE Scorecard, a synthetic indicator that aggregates dozens of individual metrics into a single, comparable measure of network and service performance. This enables national and international benchmarking, offering operators and regulators a clear, data-driven understanding of strengths, weaknesses and opportunities for improvement in Spain’s fixed broadband landscape.
MedUX’s fixed broadband benchmarking methodology evaluates both network performance and end-user experience, with criteria and thresholds reviewed periodically to reflect sector best practices, technological evolution and international recommendations. MedUX uses the Mean Opinion Score concept for most classifications, algorithmically estimated from test results and KPIs, in line with ETSI TR 103 559 V1.2.1 and ITU-T Recommendation P.800.1.
This methodology allows MedUX to transform technical measurements into perceptual indicators, considering how users actually experience improvements or degradations in fixed broadband services.
Key Findings of Spain’s Fixed Broadband QoE Benchmarking Report
According to MedUX’s Q1 2026 Spain Fixed Broadband QoE Benchmarking Report, Orange achieved the highest overall FTTH Quality of Experience rating, reaching 4.86 points out of 5 and obtaining the maximum Outstanding certifcation.
Orange was followed by Movistar, with a QoE Score of 4.80 out of 5, Digi with 4.75 out of 5, and Vodafone with 4.73 out of 5.
Orange achieved the best overall fiber experience in Spain. The operator also led Data & OTT, Matching the Promise and Accessibility, and co-led Reliability, Streaming Experience and Gaming.
The research found that Orange customers received an excellent overall streaming experience, with a 99.9% Streaming Experience score. Orange also achieved 97.1% in Data & OTT, 95.4% in Matching the Promise, 93.9% in Accessibility and 99.6% in Service Reliability.
Orange leads the Spain Fixed Broadband QoE Benchmark and achieves the top ranking of each service category. The study also highlights Movistar, and Digi, as strong performers in several specific areas, demonstrating Spain’s overall high standard in fixed broadband quality:
- Best Overall QoE and Reliability: Orange leads the overall ranking and co-leads Reliability, confirming the most consistent FTTH experience in Spain.
- Best Data & OTT Experience: Orange leads this category, standing out in Web Browsing, Social Media and Cloud Storage, while also co-leading HTTP Download and HTTP Upload.
- Best Matching the Promise: Orange leads the category that measures how closely the effective customer experience matches the advertised broadband speed.
- Best Streaming Experience: Orange and Digi co-lead Streaming Experience, showing that both operators deliver outstanding video performance.
- Best Accessibility (Network Responsiveness): Orange stands out for its superior network responsiveness and providing the lowest latency.
Movistar ranks second overall and co-leads HTTP Download, HTTP Upload and Reliability. Digi ranks third overall and co-leads Streaming, Gaming and Reliability. Vodafone ranks fourth overall and remains only present in the co-leadership of HTTP Upload.
Why QoE Matters
Quality of Service has long been the industry standard, but MedUX’s focus shifts towards Quality of Experience: a more holistic view of network performance that connects technical indicators with what users actually perceive.
In an advanced FTTH market such as Spain, nominal speed is no longer enough to explain customer satisfaction. Users rarely consume the full theoretical capacity of their broadband plan when browsing the web, watching a video, using cloud services or interacting on social media. What really matters is whether the service is available, responsive, stable and consistent across the applications people use every day.
That is why QoE benchmarking is becoming a strategic tool for operators, regulators and digital ecosystem players. It helps identify where networks perform well, where experience can be improved, and how operators compare under controlled and transparent conditions.
For operators, QoE benchmarking supports network optimization, customer experience management, competitive intelligence and marketing claims based on independent evidence. For consumers, it contributes to transparency and trust. For the wider telecom ecosystem, it provides a common framework to evaluate how connectivity performs in real life.
Conclusion
The Q1 2026 Spain Fixed Broadband QoE Benchmark confirms that Orange continues to set the benchmark for fiber broadband experience in Spain.
After leading the previous Q2 2025 benchmark, Orange maintains MedUX’s Top Award for Best Fixed Broadband Quality of Experience, improves its overall QoE Score to 4.86 out of 5, and remains present in the leadership or co-leadership of all major service categories.
The campaign also confirms the high level of competition in Spain’s FTTH market, with Movistar, Digi and Vodafone showing strong performance in specific categories. In a market where customer expectations continue to rise, independent QoE measurement is essential to understand the real experience delivered by fixed broadband networks.
The Spain Fixed Broadband QoE Benchmark Report is available on demand.
For more information about MedUX’s Fixed Broadband QoE Benchmarking, competitive intelligence use cases, pre-deployment analysis, basic troubleshooting and how it can benefit your business, visit our website or contact us directly at hello@medux.com.
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About MedUX
At MedUX, we provide tools that help telecommunications regulators ensure that operators comply with Quality of Experience (QoE) and Quality of Service (QoS) standards for fixed, mobile, and digital services—based on real end-user data and insights. MedUX delivers a comprehensive view of the state and quality of digital services, as well as how they are perceived by end users.
MedUX offers innovative solutions for the telecommunications industry to tackle new challenges, enabling our clients to assess the quality of services provided, empower users, and meet regulatory requirements. If you'd like to learn more about our solutions, feel free to contact us at hello@medux.com.