Quality of service (QoS) and User Experience (QoE) in fixed and mobile networks are essential variables for the telecommunication operators’ business.
Collecting data on Customer Satisfaction and analysing it, is no longer enough. Now you need to differentiate your telecommunications service.
Welcome to the MedUX philosophy: “Fly with Data”
Customers are key to your business. With MedUX you get a global, real-time view of the quality of your service users' experience.
Get ahead of any issues that put your customers' retention at risk.
Most demanding customers will be satisfied thanks to our e2e QoE monitoring solutions enabling: measurement, analysis, statistical modelling and prediction, without any integration.
You can make good business decisions and reduce risks.
Feel as if you were next to your clients when they send a WhatsApp, watch Stranger Things or share files on Dropbox.
MedUX collects 100% objective data from a network of thousand devices.
No technical effort required by your company.
This is the natural evolution of Network Experience models.
MedUX goes beyond QoE measurement. We predict and build user behaviour models for telecommunications networks, thanks to a propietary predictive model.
Want to learn more?
As the reference in network performance, QoE and QoS benchmarking for operators, we have removed the barriers to data collection and we process real-time measurements for 31 operators in Europe.
QoE Benchmarking
Customer Intelligence and Customer Experience technology providers team up to develop a common solution, ensuring 360° visibility to understand customers and improve network performance and experience.
Telecompaper
13/07/2020
The technological magazine published the overview of the lockdown impact on the UK’s fixed networks, which handled increased traffic well, although customer experience is somewhat affected, especially via Wi-Fi.
Computer Weekly
16/06/2020
The media echoed MedUX's appointment of former Ericsson executive Paolo Colella as a strategic advisor to contribute the strategic plan for international expansion and support the company's growth.
Telecompaper
14/05/2020
The specialized Spanish media released our analysis of the impact of Covid-19 on networks. Both the quality and the user experience have deteriorated, despite having very good connection options.
Redes & Telecom (Spanish)
13/04/2020
The magazine published MedUX study, which following the boom in traffic on the networks during lockdown, highlights the resilience and role of Italian operators Tim, Fastweb, Vodafone and WindTre.
CorCom (Italian)
27/03/2020
MedUX report, by closely monitoring the effects of COVID-19, finds German networks coping with masses of online home users despite some degradations since the start of stay-at-home policies.
Computer Weekly
22/04/2020
Data from MedUX suggests that, although Italian networks seem to be holding-up under the increased traffic, there has been material levels of service degradation on networks throughout the country.
Telecoms.com
26/03/2020
Europa Press published MedUX analysis about the early 5G commercial network that Vodafone launched in Spain in June 2019, which indicates that its speed is eight times higher than that of 4G.
Europa Press (Spanish)
01/03/2020
According to MedUX report on residential fixed broadband in Europe, Spain and Portugal, together with the United Kingdom, have the lowest latency, while Greece is the one that offers the worst quality.
Expansión (Spanish)
08/10/2019
MedUX has positioned itself as one of the fifty most innovative business models in the country, according to the magazine Emprendedores, which published a special issue about successful companies.
Emprendedores (Spanish)
01/06/2019
Analyse and predict your clients’ QoE. Optimise your business KPIs. See what we can help you with.
Discover our Use Cases
We have designed an Ecosystem that allows telcos to test their real User Experience of fixed and mobile networks, and TV. We develop innovative QoE predictive models that enables telcos to improve their business’ results.
Discover Advanced Analytics
Proyecto de investigación y desarrollo “MedUX TV” IDI-20180720. Con Financiación a cargo del Programa Operativo de Crecimiento Inteligente – FEDER, Case ON IT ha llevado a cabo el desarrollo de un proyecto de I+D para la generación de nuevas sondas que evalúan y analizan la experiencia de usuario del espectador de televisión. MedUX TV, a partir de un motor de visión artificial y tecnologías de inteligencia artificial, mide la calidad de la experiencia de los clientes de televisión en tiempo real, de forma totalmente independiente a los operadores; esto es, sin ninguna integración específica en las plataformas de video y desde la perspectiva del cliente. El proyecto supone un hito en el estado actual de evaluación de las redes y los servicios de televisión en streaming.
Proyecto de investigación y desarrollo "NUEVAS SONDAS AUTÓNOMAS PARA LA EVALUACIÓN DE LA CAPA 3 EN TELEFONÍA" IDI-20150931. Con Financiación a cargo del Programa Operativo de Crecimiento Inteligente - FEDER, Case ON IT ha llevado a cabo el desarrollo de un proyecto I+D que permite la generación de nuevas sondas para la evaluación de las redes de telecomunicación, altamente replicables y que permitan la generación de datos e información en tiempo real y que permitan determinar la calidad del servicio y experiencia para cualquier operador con capa 3. El proyecto supone un hito en el estado actual de evaluación de las redes y la evaluación de los servicios de voz y datos.
Hemos recibido una financiación dentro del programa Horizonte Pyme 2016, del Ministerio de Economía, Industria y Competitividad, para el proyecto “AUTONOMOUS MEASUREMENT SYSTEM OF USER EXPERIENCE AND NETWORKS IN THE TELECOM SECTOR, BASED ON PREVENTION, DETECTION AND SOLUTION OF ABNORMALITIES IN REAL TIME”.
C/ Fuencarral, 123. 28010. Madrid (Spain)
T. (+34) 916 683 733
E. info@medux.com
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