Quality of service (QoS) and User Experience (QoE) in fixed and mobile networks are essential variables for the telecommunication operators’ business.
Collecting data on Customer Satisfaction and analysing it, is no longer enough. Now you need to differentiate your telecommunications service.
Welcome to the MedUX philosophy: “Fly with Data”
Customers are key to your business. With MedUX you get a global, real-time view of the quality of your service users' experience.
Get ahead of any issues that put your customers' retention at risk.
Most demanding customers will be satisfied thanks to our e2e QoE monitoring solutions enabling: measurement, analysis, statistical modelling and prediction, without any integration.
You can make good business decisions and reduce risks.
Feel as if you were next to your clients when they send a WhatsApp, watch Stranger Things or share files on Dropbox.
MedUX collects 100% objective data from a network of thousand devices.
No technical effort required by your company.
This is the natural evolution of Network Experience models.
MedUX goes beyond QoE measurement. We predict and build user behaviour models for telecommunications networks, thanks to a propietary predictive model.
Want to learn more?
As the reference in network performance, QoE and QoS benchmarking for operators, we have removed the barriers to data collection and we process real-time measurements for 31 operators in Europe.
QoE BenchmarkingData from MedUX suggests that, although Italian networks seem to be holding-up under the increased traffic, there has been material levels of service degradation on networks throughout the country. Read more
According to MedUX report on residential fixed broadband in Europe, Spain and Portugal, together with the United Kingdom, have the lowest latency, while Greece is the one that offers the worst quality. Read more
The magazine published MedUX study, which following the boom in traffic on the networks during lockdown, highlights the resilience and role of Italian operators Tim, Fastweb, Vodafone and WindTre. Read more
MedUX report, by closely monitoring the effects of COVID-19, finds German networks coping with masses of online home users despite some degradations since the start of stay-at-home policies. Read more
Customer Intelligence and Customer Experience technology providers team up to develop a common solution, ensuring 360° visibility to understand customers and improve network performance and experience. Read more
Europa Press published MedUX analysis about the early 5G commercial network that Vodafone launched in Spain in June 2019, which indicates that its speed is eight times higher than that of 4G. Read more
The media echoed MedUX's appointment of former Ericsson executive Paolo Colella as a strategic advisor to contribute the strategic plan for international expansion and support the company's growth. Read more
The technological magazine published the overview of the lockdown impact on the UK’s fixed networks, which handled increased traffic well, although customer experience is somewhat affected, especially via Wi-Fi. Read more
Is speed the only thing that matters when assessing fixed network performance and customer experience? The answer is no. There is a world between the quality perceived by users and basic parameters such as speed and latency. Read more
The specialized Spanish media released our analysis of the impact of Covid-19 on networks. Both the quality and the user experience have deteriorated, despite having very good connection options. Read more
Analyse and predict your clients’ QoE. Optimise your business KPIs. See what we can help you with.
Discover our Use Cases
We have designed an Ecosystem that allows telcos to test their real User Experience of fixed and mobile networks, and TV. We develop innovative QoE predictive models that enables telcos to improve their business’ results.
Discover Advanced Analytics
Research and development project "MedUX TV" IDI-20180720. Financed by "Programa Operativo de Crecimiento Inteligente - FEDER", Case ON IT has developed an R&D project for the generation of new probes that evaluate and analyze the user experience of the television viewer. The project means a milestone in the current state of evaluation of streaming television networks and services.
Research and development project "NEW AUTONOMOUS PROBES FOR THE LAYER 3 ASSESSMENT IN TELECOMS" IDI-20150931. Financed by "Programa Operativo de Crecimiento Inteligente - FEDER", Case ON IT has developed a project for the generation of new probes to evaluate telecommunication networks, which allow the generation of data in real time and determine the quality of the service and experience for any operator with layer 3. This is a milestone in the current state of evaluation of voice and data networks and services.
Research and development project "MedUX PA" C007/20-ED INTELIGENCIA ARTIFICIAL. MedUX has received funding, because of the “CALL FOR THE 2020 AIDS FOR THE DEVELOPMENT OF THE TECHNOLOGICAL OFFER IN DIGITAL CONTENTS”, through the public entity Red.es of the Ministry of Economic Affairs and Digital Transformation,, for the project "DESIGN AND FUNCTIONAL DEVELOPMENT OF A TECHNOLOGICAL SOLUTION WITH CAPACITY TO EXPLOIT DATA FOR ANOMALIES DETECTION, PREDICTIVE ANALYSIS AND PRESCRIPTIVE ANALYSIS TO UNDERSTAND AND PREDICT THE BEHAVIOR OF TELECOMMUNICATIONS NETWORKS".
Research and development project "MedUX IDS" C008/20-ED CONTENIDOS DIGITALES. MedUX has received funding, as a result of the “CALL FOR THE 2020 AIDS FOR THE DEVELOPMENT OF THE TECHNOLOGICAL OFFER IN DIGITAL CONTENTS”, through the public entity Red.es of the Ministry of Economic Affairs and Digital Transformation,, for the project "MedUX Information Delivery System - DESIGN AND DEVELOPMENT OF A USER EXPERIENCE MEASUREMENT INFORMATION DELIVERY SYSTEM IN A BIG DATA ENVIRONMENT".
MedUX, the leading technology company in quality measurement and customer experience in fixed, mobile and television telecommunications networks, obtained the ISO 9001: 2015 certification for the company's quality management system. This is step forward in our commitment to the client, ensuring our focus on continuous improvement, innovation and the best quality in customer satisfaction.
C/ Fuencarral, 123. 28010. Madrid (Spain)
(+34) 916 683 733
hello@medux.com
Any need related to Quality and Customer Experience? We are here to help you!