Multi-platform telecom QoE testing and monitoring for mobile, fixed and Wi-Fi networks
MedUX helps telecom operators, regulators and enterprises measure real end-user experience, benchmark network performance and turn QoE data into actionable insights.
Our platform combines active probes, crowdsourced measurements, Apps & SDK, analytics and scorecards to monitor customer experience across mobile, fixed, in-home Wi-Fi and OTT services.
With the growing demand for high-speed and low-latency applications, telecom players need to ensure that their networks can provide satisfying experiences for OTT and digital services. In a fast-paced, converged digital ecosystem customer experience is critical. With MedUX, you get a comprehensive Quality of Experience (QoE) suite and ecosystem for all your needs. Quality of Service (QoS) is a thing of the past, join the QoE Revolution.
Address the customer needs that are key to your business. With MedUX, you get a global and real-time visibility into service performance and customer experience. Anticipate any problem that puts your customers loyalty at risk.
Make QoE testing easy, enabling more observation points with minimal hardware deployment. Whether using our robots, desktop suites, smartphone apps, or embeddable SDKs, MedUX offers a variety of testing and monitoring possibilities to suit your needs.
Understand the performance, perception and pain points of digital services that consumers demand in their day-to-day lives, such as web browsing, social networking, video streaming, gaming, conferences, file transfer and cloud storage.
Unlock the full potential of your customers' Quality of Experience. MedUX offers cost-effective solutions that allow you to address service issues and experience improvements. Discover unparalleled representativeness and granular insights that drive informed decision-making.
Our clients say
Trusted by Industry Leaders
Since 2014, MedUX has partnered with operators, regulators and enterprises worldwide to deliver real-user QoE evidence.
“MedUX is enhancing our fixed broadband service monitoring and optimization processes. The continuous and structured E2E performance insights are valuable to maintain service reliability and resolve quality issues efficiently.”
Dennis Strieder
Group Lead Network Service Management · Telefónica Germany
“MedUX measurements provide visibility into the real fibre broadband experience, based on everyday usage, not lab conditions. […] That’s why recognitions like the Best Fibre Experience award matter. They don’t just reflect network performance, they reflect the real experience delivered to customers in the market, making them a valuable reference when choosing a broadband provider.”
Santiago Braga
Fixed Access Network Director · MásOrange Spain
“The granular insights from MedUX’s SDK and crowdsourced data allow us to monitor customer experience patterns in near real time, across every region and user segment. It’s a strategic asset for continuous NW optimization to ensure the best customer satisfaction.”
Javier García
Network Engineering & Deployment · Vodafone Spain
“MedUX Mobile and MedUX Home enable us to meet the QoS requirements set by the regulator for both our fixed and mobile networks. At the same time, they provide internal visibility that facilitates quality monitoring and helps us better focus our network configuration and improvement efforts.”
Carlos Mercado
Quality Manager · Tigo Bolivia
“MedUX provided us with immediate visibility of the real mobile user experience during our network improvement. Their plug & play drive testing solution helped us benchmark performance objectively and make fast, data-driven decisions.”
José Palma
Head of Network Strategy · MEO Portugal
“Thanks to MedUX solutions, we comply with regulatory requirements for QoS measurement in our mobile networks through the crowdsourcing solution, and in our fixed networks using MedUX Home probes. Additionally, we gain key insights that help us continuously monitor and optimize the quality of our networks.”
Julián Maturana
Quality Manager · Telefónica Colombia
“With MedUX, we now have a reliable way to monitor mobile and fixed networks across the country. It not only helps us ensure telcos comply with service standards, but also gives us valuable insights for different government initiatives and monitoring needs.”
Carlos Eduardo Valle Chachagua
Head of Telecommunications Monitoring Systems · SIGET El Salvador
First fixed and mobile convergent
QoE insights suite
Join the QoE Revolution
Since 2014, MedUX has been revolutionizing networks and services testing from the customer perspective. Our figures have not stopped growing. Help us make a difference in the world of telecommunications.
Robots
Active testing devices deployed
all over the world
COUNTRIES
We are the reference
in QoE measurement
BILLIONS OF SAMPLES
Analyzed in real time, without integration and 100% operated by us
MILLIONS OF PEOPLE
Covered by MedUX
deployments
MILLIONS OF AGENTS
SDK Agents and APPs collecting insights from any device
What MedUX is: The Natural Evolution of Multi-platform Customer Experience
MedUX is a telecom Quality of Experience (QoE) testing and monitoring platform. We help service providers and regulators measure how users actually experience mobile, broadband, Wi-Fi and digital services. Join the international reference in multi-platform internet customer experience projects. At MedUX, we set best practices and remove barriers to understand customer satisfaction. Over 60 telecom operators, regulators and enterprises already benefit from our comprehensive QoE Everywhere suite.
Discover how MedUX can help you elevate network performance and experience with a use case centric approach.
How MedUX measures real user experience: End-to-end visibility into network performance and digital services experience issues
MedUX combines dedicated probes, crowdsourced data, Apps & SDK and advanced analytics to provide end-to-end visibility across networks, services and geographies.
Gain comprehensive visibility into both performance and experience issues with our seamless End-to-End ecosystem. We collect, upload, process, and store customer experience data and indicators across various platforms, enabling use case-driven models, analytics and insights. Protect the most valuable digital asset: the customer experience of your users.
Explore the first fixed and mobile convergent QoE product suite integrating our robots and multi-platform agents with our own full stack of technology.
Most recent Blog Posts
KPN and Odido reach the top of the Dutch mobile experience by opposite routes
What happens when two mobile operators achieve similar overall experience scores, but stand out in different services?
Movistar leads MedUX’s Q3 2026 Mobile Network Experience Benchmark in Spain
How good is a mobile network when you look beyond speed?MedUX’s latest Mobile Network Experience Benchmark in Spain combines controlled field measurements with nationwide crowdsourcing to assess how networks perform across the services and conditions that shape real Quality of Experience (QoE).
Assessing Customer Experience with MedUX’s Advanced Mobile Crowdsourcing Benchmarking Methodology
Current methodology · Version 2026.1Methodology update. This page describes the current MedUX Mobile Crowdsourcing Benchmarking Methodology used in Country Crowdsourcing Reports, applying the population-standardised framework introduced in 2026.