Is speed the only thing that matters when assessing fixed network performance and customer experience? The answer is no. There is a world between the quality perceived by users and basic parameters such as speed and latency.
El Confidencial 01/10/2021
KPI6 & MedUX: strategic partnership and ISPs contracts in Italy
Customer Intelligence and Customer Experience technology providers team up to develop a common solution, ensuring 360° visibility to understand customers and improve network performance and experience.
UK network resilience improves during Covid-19 lockdown
The technological magazine published the overview of the lockdown impact on the UK’s fixed networks, which handled increased traffic well, although customer experience is somewhat affected, especially via Wi-Fi.
Computer Weekly 16/06/2020
MedUX appoints ex Ericsson’s Executive Paolo Colella for global growth
The media echoed MedUX's appointment of former Ericsson executive Paolo Colella as a strategic advisor to contribute the strategic plan for international expansion and support the company's growth.
The users' increase degrades the Internet service in Spain
The specialized Spanish media released our analysis of the impact of Covid-19 on networks. Both the quality and the user experience have deteriorated, despite having very good connection options.
Redes & Telecom 13/04/2020
Italian telcos at the top in Europe: Operators resilience
The magazine published MedUX study, which following the boom in traffic on the networks during lockdown, highlights the resilience and role of Italian operators Tim, Fastweb, Vodafone and WindTre.
CorCom (Italian) 27/03/2020
Coronavirus: German networks take the extra strain from social distancing
MedUX report, by closely monitoring the effects of COVID-19, finds German networks coping with masses of online home users despite some degradations since the start of stay-at-home policies.
Computer Weekly 22/04/2020
Italian networks having a bit of a wobble under the strain
Data from MedUX suggests that, although Italian networks seem to be holding-up under the increased traffic, there has been material levels of service degradation on networks throughout the country.
5G Vodafone's speed in Spain is eight times higher than 4G
Europa Press published MedUX analysis about the early 5G commercial network that Vodafone launched in Spain in June 2019, which indicates that its speed is eight times higher than that of 4G.
Europa Press 01/03/2020
Spain and Portugal, the most reliable countries in fixed broadband
According to MedUX report on residential fixed broadband in Europe, Spain and Portugal, together with the United Kingdom, have the lowest latency, while Greece is the one that offers the worst quality.
How can MedUX help my business?
Analyse and predict your clients’ QoE. Optimise your business KPIs. See what we can help you with.
We have designed an Ecosystem that allows telcos to test their real User Experience of fixed and mobile networks, and TV. We develop innovative QoE predictive models that enables telcos to improve their business’ results.
Research and development project "MedUX TV" IDI-20180720. Financed by "Programa Operativo de Crecimiento Inteligente - FEDER", Case ON IT has developed an R&D project for the generation of new probes that evaluate and analyze the user experience of the television viewer. The project means a milestone in the current state of evaluation of streaming television networks and services.
Research and development project "NEW AUTONOMOUS PROBES FOR THE LAYER 3 ASSESSMENT IN TELECOMS" IDI-20150931. Financed by "Programa Operativo de Crecimiento Inteligente - FEDER", Case ON IT has developed a project for the generation of new probes to evaluate telecommunication networks, which allow the generation of data in real time and determine the quality of the service and experience for any operator with layer 3. This is a milestone in the current state of evaluation of voice and data networks and services.
MedUX has received funding within "Horizonte Pyme 2016" program, from the Spanish Ministry of Economy, Industry and Competitiveness, for the project "AUTONOMOUS MEASUREMENT SYSTEM OF USER EXPERIENCE AND NETWORKS IN THE TELECOM SECTOR, BASED ON PREVENTION, DETECTION AND SOLUTION OF ABNORMALITIES IN REAL TIME".
MedUX, the leading technology company in quality measurement and customer experience in fixed, mobile and television telecommunications networks, obtained the ISO 9001: 2015 certification for the company's quality management system. This is step forward in our commitment to the client, ensuring our focus on continuous improvement, innovation and the best quality in customer satisfaction.
Any need related to Quality and Customer Experience? We are here to help you!
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