Quality of service (QoS) and User Experience (QoE) in fixed and mobile networks are essential variables for the telecommunication operators’ business.
Collecting data on Customer Satisfaction and analysing it, is no longer enough. Now you need to differentiate your telecommunications service.
Welcome to the MedUX philosophy: “Fly with Data”
Customers are key to your business. With MedUX you get a global, real-time view of the quality of your service users' experience.
Get ahead of any issues that put your customers' retention at risk.
Most demanding customers will be satisfied thanks to our e2e QoE monitoring solutions enabling: measurement, analysis, statistical modelling and prediction, without any integration.
You can make good business decisions and reduce risks.
Feel as if you were next to your clients when they send a WhatsApp, watch Stranger Things or share files on Dropbox.
MedUX collects 100% objective data from a network of thousand devices.
No technical effort required by your company.
This is the natural evolution of User Experience models.
MedUX goes beyond QoE measurement. We predict and build user behaviour models for telecommunications networks, thanks to a propietary predictive model.
Want to learn more?
As the Information as a Service reference for operators, we have removed the barriers to data collection and we process real-time measurements for 31 operators in Europe.
Information as a Service
"UK’s fixed networks handling increased traffic well since lockdown, but customer experience is somewhat affected, especially when connected via Wi-Fi, on several days starting 20 March 2020."
Computer Weekly
16/06/2020
"MedUX, provider of customer experience measurement and monitoring systems to telcos worldwide, has appointed former Ericsson executive Paolo Colella as a strategic advisor to support the company's growth."
Telecompaper
14/05/2020
"Según el análisis de MedUX sobre las repercusiones del Covid-19 en las redes, tanto la calidad como la experiencia de uso han empeorado, pese a tener muy buenas opciones de conexión."
Redes & Telecom (Spanish)
13/04/2020
"In uno studio dedicato a fare il punto sulle misure intraprese a seguito del boom del traffico sulle reti, evidenziata la resilienza di Tim, Fastweb, Vodafone e WindTre. E le compagnie stanno giocando un ruolo fondamentale."
CorCom (Italian)
27/03/2020
"Network performance and customer experience monitoring firm finds German networks coping with masses of online home users despite some degradations since the start of stay-at-home policies."
Computer Weekly
22/04/2020
"Although Italian networks seem to be holding-up under the increased traffic, data from MedUX suggests there has been material levels of service degradation on networks throughout the country."
Telecoms.com
26/03/2020
Europa Press publishes our analysis of the 5G commercial network that Vodafone launched in Spain in June 2019, which indicates that its speed is eight times higher than that of 4G.
Europa Press (Spanish)
01/03/2020
"Según el estudio de MedUX sobre la banda ancha fija residencial en Europa, España y Portugal, junto con Reino Unido, son los que tienen menor latencia, mientras que Grecia es la que peor calidad ofrece."
Expansión (Spanish)
08/10/2019
"Un año más, hemos elegido a las cincuenta startups más innovadoras de España. Para ello, nos han ayudado varios expertos en creación y desarrollo de negocio para elaborar la lista definitiva."
Emprendedores (Spanish)
01/06/2019
Analyse and predict your clients’ QoE. Optimise your business KPIs. See what we can help you with.
Discover our Use Cases
We have designed an Ecosystem that allows telcos to test their real User Experience of fixed and mobile networks, and TV. We develop innovative QoE predictive models that enables telcos to improve their business’ results.
Discover Advanced Analytics
C/ Fuencarral, 123. 28010. Madrid (Spain)
T. (+34) 916 683 733
E. info@medux.com
Tell us what you need. We’ll give you our best answer.
