Massive field-data monitoring for customer experience and network intelligence
MedUX helps operators collect and analyze large-scale field measurements through apps, SDKs and crowdsourcing to understand network performance, technology usage, coverage gaps and subscriber experience.
Challenges persist in Telco industry due to poor network quality and limited visibility of user experience. In the Digital era, understanding performance from the user's perspective is essential.
Our Massive Field Data Monitoring solution, leveraging Applications, SDK and crowdsourcing, enables a wealth of insights to optimize network performance, enhance customer satisfaction, and stay ahead in the digital era.
With MedUX, MNOs and regulators can unlock network performance field-data gathered directly from end-users, provide utilities to verify internet service compliance, promote customer experience improvements, and contrast regulatory KPIs at different geographical levels.
- Coverage holes detection
- New cell sites tracking
- Spectrum usage
- Before/after network changes
- Benchmarking reports for positioning and intelligence purposes
- Mobile and Fixed Operators own and competitors’ network quality experience
- Subscriber segments performance
- Network monitoring and auditing
- Consumer-focused utilities and applications
- End-user empowerment with reports based on transparent information
- Network optimization analysis
- Network Planning strategies
- Site prioritization
- Capacity planning
- Customer care and roaming performance tools
- Video streaming experience
- Social media platforms performance
- Website browsing time
- Gaming experience indicators
- Brand awareness as performance leader
- Certifications to accredit service and network quality
- Assessment to become best in class
- Subscriber-centric QoE data
- Speed test foreground layer
- Background testing
- Contracted service compliance reports
- Metrics enrichments with MNO data
- Device performance analysis across dimensions (model, OS, etc)
- Access technology capacity and service quality
- Used technology and coverage correlation
- Wholesale performance insights
Coverage holes, technology usage, spectrum, device behavior, subscriber-level experience, regional performance.
Planning, optimization, CX, customer care, benchmarking, regulatory readiness.
Field measurements reveal real-world usage and experience patterns that controlled probes alone cannot capture.