Scorecard
Our QoE Scorecard is a tool that simplifies benchmarking by combining multiple performance indicators into a single, comprehensive Global Score, reducing the complexity of service quality monitoring and optimization. By merging diverse performance metrics into one synthetic score, our Scorecard accurately reflects end-user experience and enables clear comparisons across fixed and mobile networks.
We execute benchmarking tests that cover the main services that end customers use. The results are individually and collectively weighted and aggregated into an overall score.
The service category scoring model and its drill-down capabilities makes it a powerful tool for stakeholders across all levels - from executive management (CxOs) to technical departments focused on engineering and optimization. With this score, providers or operators can pinpoint areas for improvement and enhance customer experience.
MedUX offers a detailed methodology aligned with ETSI TR 103 559 V1.2.1, ensuring clarity and transparency in benchmarking results.
Our model transforms technical measurements into perceptive indicators, capturing the human response to changes in service quality, both positive and negative.
Criteria and thresholds are reviewed annually to incorporate industry advancements and best practices.
Our QoE Scorecard uniquely covers both mobile and fixed networks, providing a holistic view of the user experience across all access types.
The Scorecard evaluates a wide range of services, including streaming, web browsing, social media, and gaming, among others, offering a complete understanding of the real user experience.
With adaptable weighting for each service category, our Scorecard aligns with industry best practices and client priorities, ensuring relevance to specific network and market contexts.
