MedUX and Tupl Announce Strategic Partnership to Drive Smarter, Customer-Centric Telecom Operations
MedUX is proud to announce its strategic partnership with Tupl, a pioneer in the automation of telecom operations through Artificial Intelligence (AI). This collaboration strengthens our mission to deliver the most comprehensive quality testing and performance monitoring solutions for fixed and mobile networks across Europe.
Joining Forces: Artificial Intelligence and User Experience
Tupl brings deep expertise in AI-powered automation, helping telecom operators accelerate their digital transformation, reduce operational costs, and simplify complex processes through intelligent solutions. Its advanced platform enables the rapid deployment of use cases such as zero-touch operations, self-managed networks, and customer care automation.
MedUX, in turn, specializes in measuring and analyzing the real user experience on mobile and fixed networks. Our QoE measurement ecosystem provides full visibility into service performance from the end-user perspective, offering critical insights into connectivity, video streaming, web browsing, and more.
Together, MedUX and Tupl aim to bridge the gap between network-centric automation and customer-centric intelligence, ushering in a new era of holistic and efficient network and service management.
A Collaboration Born from Innovation
Our relationship began with a successful joint effort in the TM Forum Catalyst project “Autonomous CEI for Zero-Touch 5G and Wi-Fi Networks – Phase V,” led by Telefónica and Elisa. This project demonstrated how MedUX’s Customer Experience Index (CEI) and Tupl’s intelligent orchestration platform could work together to automate customer experience management, optimize energy usage, and support slicing strategies in 5G and converged networks.
The results of this Catalyst confirmed the strong technological and strategic synergy between our companies, laying the foundation for a broader and long-term collaboration.
“We believe this partnership will unlock new possibilities for the telecom industry by combining network automation with intelligence based on real customer experience,” said Luis Molina,
- CEO and Co-Founder at MedUX.
"At Tupl, we believe that the future of telecom operations lies in the seamless integration of AI-driven automation with real customer experience insights. This partnership with MedUX allows us to combine our intelligent automation capabilities with MedUX’s unique end-user perspective, empowering operators to make smarter, faster decisions that directly improve service quality and customer satisfaction. We are excited to join forces and continue driving innovation that transforms the industry."
— Mario García, COO, Tupl
Shaping the Future of Telecom Operations
Together, MedUX and Tupl will deliver integrated solutions that enable operators to:
- Gain full visibility into service quality from the end-user perspective
- Automate decisions and actions based on real-time QoE data
- Accelerate digital transformation through AI-powered workflows
- Optimize customer care, energy efficiency, and large-scale network operations
We are excited about the future and the potential of this partnership to continue driving innovation and help operators deliver better, smarter, and more sustainable digital experiences.
Stay tuned for more updates on this collaboration and our upcoming joint solutions!
For more information don’t hesitate to contact us!
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About MedUX
MedUX is the leading Quality of Experience (QoE) company, providing comprehensive and innovative solutions for measuring the performance of fixed, mobile, and TV telecommunications networks for telecom operators, governments, and digital enterprises. With a focus on delivering grand scale, end-to-end network, and service visibility, MedUX leverages real-time customer perspective data and advanced analytics to ensure quality and regulatory compliance, while also offering valuable insights for optimizing networks and improving customer experiences. With a presence in over 25 countries across Europe, America, Africa, and the Middle East, and monitoring over 60 operators worldwide, MedUX’s patented technology and expertise make it a trusted partner for improving the digital experiences of customers everywhere.
About Tupl
Founded in 2014 by telecom, big data and AI experts, Tupl is pioneering the digital transformation of the telecom industry by automating network operations with AI. The company’s AI engine, TuplOS, leverages machine learning and other technologies to accelerate the innovation cycle of network and customer care operations for wireless carriers in the United States, Japan and Europe. Beyond the telecommunications sphere, Tupl has developed solutions for other key sectors such as smart agriculture or Industry 4.0. Tupl’s ultimate goal is to bring artificial intelligence to any sector, enabling any user to implement AI applications easily.
Headquartered in Bellevue, Washington, USA, with offices in Spain and Japan. Tupl is rapidly expanding its global presence. For more information on Tupl, please visit https://www.tupl.com/