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YouTube goes down: MedUX impact assessment

• YouTube went down between midnight and 2AM UTC on Thursday, November 12th, 2020, which severely impacted streaming customer experience.

MedUX technology detected the YouTube outage, which has left millions of users worldwide without access to the video streaming platform, including YouTube TV, YouTube Music & YouTube Kids as well. 

Many of today’s digital applications come from OTT service providers, but if the services do not perform to the required level of quality, then it is usually the network and the Telecommunication operators delivering the application that are blamed.

In some cases YouTube displayed an error message, stating that “An error occurred. Please try again later. (Playback ID: [alphanumeric string]) Learn more).” As of now it’s not clear yet what the root cause of the issue was but we have determined the customer experience impact. 

MedUX presents an overview of our analysis and impact assessment of the service disruption from the end-user perspective, which significantly impacted customer experience, very specially in the Americas region. The service disruption occurred during the start of prime viewing time (peak hours) in several American countries, and has generated a lot of complaints on social media. To find our more about the Youtube outage, please do not hesitate to download our impact assessment here:

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MedUX is the leading Customer Experience monitoring and measurement solution for telecommunication services, governments, and OTT providers by making use of AI Powered Real-Time Advanced Analytics. Our ecosystem helps understand a wide range of incidents affecting the customer experience, from Quality of Service (QoS) problems and network incidents, to degradation of services such as social networks, messaging platforms, Internet browsing or video streaming, as it happened last year with the massive Facebook, Instagram and Whatsapp outage.

Over 5,000 MedUX HOME devices deployed in 7 European countries allow us to measure the quality and experience of fixed broadband networks in real-time. MedUX monitors the quality of broadband and most used services such as OTT (Over The Top) applications from the end-user perspective. In addition, the analytical capabilities of MedUX ecosystem enables network and service issues diagnosis and trouble-shooting

Stay tuned to our next reports and insights and get in touch with us at hello@medux.com if you need further information. Our team will be glad to discuss our new features to prevent Customer Experience issues in this innovative and hyper-connected era. Find out how we do help operators globally to deliver on new technology promises while testing and having visibility into services from the user perspective.

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Tagged with: Customer Experience • CX • NetworkMonitoring • NetworkPerformance • OTT • Outages • QoE • QoS • Streaming • telecommunications • Video • YouTube