Hello Central America! Elevating Telecommunications Quality in El Salvador, Panama, and Honduras

At MedUX, we are honored to collaborate with regulatory and governmental entities in Central America on innovative projects to measure quality, among other initiatives, in El Salvador, Panama, and Honduras. These projects reflect our commitment to improving the quality and experience of telecommunications services across the region.

Each of these countries faces specific needs, and MedUX has designed tailored solutions to address the challenges of each context. Our value proposition ranges from advanced network quality auditing solutions to real-time monitoring and benchmarking technologies.

MedUX provides state-of-the-art tools that offer a precise and comprehensive view of the real experience of telecommunications services. These tools support oversight, control, compliance, and the assurance of service quality and reliability for end-users.

Below, we delve into the scope and specific objectives of each project to better understand how we are helping transform perceptions of connectivity in the region.

El Salvador: Strengthening Telecommunications Service Quality with SIGET

In El Salvador, MedUX has partnered with the Superintendence of Electricity and Telecommunications (SIGET) to implement an integrated system for monitoring the quality of mobile and fixed networks in public buildings such as hospitals, schools, and more. This project leverages MedUX's advanced data measurement and analytics capabilities to provide real-time visibility into network performance.

Project Features:

• Continuous Monitoring: Hundreds of observation points have been installed to continuously monitor service quality from the end-user perspective. This generates large-scale data for detailed analysis, identifying degradations and improvements in telecommunications services over time.

• Service Comparison at Different Levels: MedUX's system collects informative and comparative indicators about network performance, focusing on service levels, applications, commercial packages and offers, geographical areas, and access technologies, both wired and wireless.
• Real-Time Analysis and Reporting: MedUX's platform includes a real-time data visualization and analysis tool that provides SIGET with continuous access to detailed information about operator performance

This project marks a significant step toward continuous improvement in telecommunications services in El Salvador, giving SIGET a clear and accurate view of user experience. This fosters transparency and drives sector improvements. 

Honduras: Verifying Mobile Network Quality Compliance with CONATEL

In Honduras, MedUX is collaborating with the National Telecommunications Commission (CONATEL) to verify the quality of mobile telecommunications services in the country. The project aims to monitor and verify voice and data service quality in real time, addressing specific user complaints and ensuring Hondurans enjoy the best possible user experience.

Project Features:

• Mobile Network Measurement System: The deployment of MedUX Mobile probes enables testing at key locations, capturing data on network performance from the user’s perspective.
• User Complaint Handling (PQR): The system aids in handling consumer complaints by conducting measurements that users can use as evidence for claims or VIP customer grievances filed with the regulator.
• Quality Validation and Real-Time Reporting: MedUX's analytics tools provide CONATEL with the data needed to identify network issues and user impacts at the national, regional, or local levels.
• Network and Service Auditing: This facilitates the regulator’s oversight role by evaluating compliance indicators to support quality assurance activities.

This brand project represents significant progress towards continuous improvement in telecommunications services in El Salvador, providing SIGET with a clear and precise vision of the user experience to promote transparency and continuous improvement in the sector.
 

Panama: Ensuring Fixed Network Quality Compliance with ASEP

The project in Panama, in collaboration with the National Authority of Public Services (ASEP), focuses on ensuring the quality of services provided by fixed network operators. Special emphasis is placed on compliance with quality standards for the primary commercial plans offered by operators and on responding to user requests, complaints, and claims presented to ASEP.

Project Features:

• Fixed Network QoS Monitoring: Using MedUX Home probes, critical parameters such as latency, stability, and connection speed are monitored to ensure quality compliance in fixed broadband.

  

• Validation of User Complaints (PQR): The probes also validate internet service quality in specific cases of complaints received by ASEP by deploying equipment to the lines of affected customers.
• Analysis for Enabling Regulatory Policies: MedUX tools provide ASEP with detailed analyses of quality parameters, ensuring the enforcement of policies and regulations to guarantee minimum service quality by operators.

This project strengthens ASEP's capacity to undertake regulatory actions in the fixed network sector, offering valuable data to identify potential network improvement areas and ensure quality experiences for citizens.

How MedUX Helps Regulators Monitor and Improve Internet Services

In public policy formulation, consumer protection and empowerment, and regulatory compliance monitoring, our measurement ecosystem helps governmental and regulatory entities to:

1. Collect informative and comparative indicators on operator performance, including service levels, applications, commercial packages, regions, or wired (xDSL/FTTx/HFC) and wireless (2G/3G/4G/5G/WiFi) access technologies.
2. Produce reports and comparative studies on operator performance to empower consumers to know, evaluate, and compare conditions under which broadband internet access services are provided.
3. Independently audit network and service status, gathering all mandatory indicators for oversight, control, and compliance purposes.
4. Implement mechanisms to perform measurements that users can use as evidence for service quality claims.
5. Continuously monitor networks and services to gather relevant information for identifying network problems and user impacts at national, regional, or local levels.
6. Measure both technical network parameters and real service performance, such as browsing, streaming, online gaming, or cloud storage, to understand real user experience.
7. Guarantee the reliability, integrity, and independence of quality and user experience measurement results, ensuring that measurements serve as evidence.
8. Understand users’ actual download and upload speeds and compliance with contracted and guaranteed minimum speeds under specific environmental conditions and service provision contexts.

Regarding this last point, MedUX incorporates various speed measurement methodologies that regulators and telecommunications operators have been using for over seven years. Our speed measurement portfolio covers a variety of approaches and is compatible with all typical regulatory requirements:

• Flexibility to conduct single-server or multi-server tests, as well as adopting single-thread or multi-thread approaches to server connections.
• Ease of stress test configuration against measurement servers within the network, nationally off-network, or internationally off-network, depending on objectives and needs.
• Patented technology, Cloud Speed Test, which uses multi-thread and multi-server speed tests leveraging public servers (and CDNs).
• Independence in measurements from telecommunications operators or ISPs to avoid biases.
• Support for multiple transmission protocols, including HTTP or FTP, for performance testing.
• Integration into various client types (e.g., MedUX robots, APP/SDK, desktop, or web) for greater flexibility and versatility in executing speed performance tests.
• Real-time access to the MedUX Analytics portal with comprehensive measurement and control data for all test agents remotely through the MedUX ecosystem.  
   

In any case, broadband network monitoring from the TRUE end-user perspective is more critical than ever, making it essential to go beyond speed and basic quality of service parameters. MedUX consistently goes further, offering richer testing capabilities, including traceroute, DNS resolution, web browsing, gaming experience, cloud storage, streaming, and other real services.

With our extensive experience in such projects over the years, we have also found that slow Internet connections or service degradation do not always result from operator-related issues. Numerous factors can affect the quality of the Internet experience, such as network congestion, equipment or node failures, OTT server unavailability, cloud service outages, routing failures, or access provisioning issues. Hence, having a 360º view of network performance and how end-users perceive it is critical to anticipate potential quality issues.

Conclusion:

The projects in El Salvador, Honduras, and Panama are significant examples of how Central America is focused on improving the quality of telecommunications services. By leveraging measurement probes, monitoring systems, and advanced analytics tools, these countries are working to ensure user satisfaction while fostering a competitive environment that drives innovation in the sector.

Over time, Central American citizens will benefit from more efficient and higher-quality telecommunications services, contributing to the region's social and economic development. At MedUX, we are committed to excellence and innovation, continuing to work to ensure that all inhabitants of Central America have access to high-quality telecommunications services that drive their development and well-being.  
 

About MedUX

MedUX is the leading Quality of Experience (QoE) company, providing comprehensive and innovative solutions for measuring the performance of fixed, mobile, and TV telecommunications networks for telecom operators, governments, and digital enterprises. With a focus on delivering grand scale, end-to-end network, and service visibility, MedUX leverages real-time customer perspective data and advanced analytics to ensure quality and regulatory compliance, while also offering valuable insights for optimizing networks and improving customer experiences. With a presence in over 25 countries across Europe, America, Africa, and the Middle East, and monitoring over 60 operators worldwide, MedUX’s patented technology and expertise make it a trusted partner for improving the digital experiences of customers everywhere.        
 

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