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Tag Archive: Customer Experience

MedUX_and_KPI6
Customer Experience Customer Intelligence Customer Satisfaction

MedUX and KPI6 join forces to deliver a universal Telco observatory

A 360º Telco observatory on customer experience and customer sentiment to monitor the broadband world, combining data from different sources: in-home network performance and experience and consumer traits and opinionsIn-home network measurements, along with intelligence

December 10, 2020
Youtube_goes_down
Customer Experience CX NetworkMonitoring

YouTube goes down: MedUX impact assessment

YouTube went down between midnight and 2AM UTC on Thursday, November 12th, 2020, which severely impacted streaming customer experience. MedUX technology detected the YouTube ou

November 14, 2020
FTTH_future-proof_technology
Broadband Customer Experience CX

FTTH: The future-proof technology to ensure QoE

During the COVID-19 pandemic, all of us have become more aware of how the telecommunication industry has contributed to the economy development and has ensured Customer Experience.

November 3, 2020
Gigabit_capable_technologies
Broadband Broadband Performance Cable

FTTH vs DOCSIS (II): The future of Gigabit capable technologies

THE GIGABIT BROADBAND RACE FOR THE BEST CUSTOMER EXPERIENCE!

August 26, 2020
KPI6_and_MedUX
Customer Experience Customer Intelligence Customer Satisfaction

KPI6 and MedUX announce a strategic partnership

Customer Intelligence and Customer Experience technology providers, KPI6 and MedUX, team up to develop a common solution, ensuring 360° visibility to understand customers and improve network performance and experience. KPI6 and MedUX have entered

July 13, 2020
TalkTalk_disruption_COVID-19
Broadband BT COVID-19

TalkTalk’s service disruption in the UK during COVID-19

Operator impacted: TalkTalk (nationwide) Date: May 29, 2020 Duration: Less than 2 hours, mostly between 10 AM and 12 AM (BST) Access technologies affected: VDSL 

June 20, 2020
BT_Virgin_Sky_TalkTalk
Broadband BT COVID-19

BT, Virgin, Sky & TalkTalk: COVID-19 impact in the UK

Special ReportOverview of the lockdown’s impact on UK networks 

June 12, 2020
COVID-19_impact_Germany
1und1 Broadband Coronakrise

DT, 1&1, O2 and Vodafone: COVID-19 impact in Germany

Deutsche Telekom, Vodafone, 1&1 and O2: When will Internet service get back to normal in Germany? 

April 18, 2020
Service_Degradation_Italy
COVID-19 Customer Experience Fastweb

TIM, Fastweb, Vodafone & Wind: Service Degradation in Italy

Can Italian networks cope with mobility restrictions and #StayHome measures? So far, yes!

March 25, 2020
Next_Generation_wifi6
5G Connection Connectivity

Next generation Wi-Fi: Wi-Fi 6, explained

The next generation of Wi-Fi wireless connectivity standard is already here. Wi-Fi 6 is the sixth version, well-known as Wi-Fi ax or 802.11ax.

March 23, 2020