Tag Archive: CX
MWC 2020: Improving Customer Experience in the 5G era
Visit MedUX at MWC20 if you want to discover our solutions and metrics beyond traditional network KPIs. We will help you improve your Customer Experience, main differentiator for network operators and service providers success.
Addressing customer churn through Predictive Analytics
For today's companies, a customer centric strategy is quite relevant for achieving success. To gain new customers is only halfway of the concern to achieve a long-term and sustainable business growth; it is also about retaining and engaging them.
Why is (good) real-time information so important?
You are probably reading us on your smartphone, right? We currently live in a society in which digital users do not resign themselves and increasingly demand new features that can better and faster meet their technological needs.
7 reasons to understand why summer is challenging for CX
Hey, you, have you noticed? It’s summer time! You might be reading us from your comfy sofa in your holiday apartment, or maybe you’re just lying on the beach, having a drink or about to go to a summer festival. Summer means a change in social habits, it is time for holidays!
How can Netflix foster your Customer Experience?
Netflix’s success is undeniable, isn’t it?
Does the Customer-Centric Design improve companies’ CX?
“When done well, a human-centered approach fuels the creation of products that resonate more deeply with an audience — ultimately driving engagement and growth”, describes the technology American magazine Wired.