MedUX identifies Portugal 100 Mbps broadband performance as one of the best in Europe

author: MedUX

MedUX identifies Portugal 100 Mbps broadband performance as one of the best in Europe

A good Quality of Service can improve the experience of more than 49% of fixed broadband users in Portugal. According to the Portuguese communications regulatory authority ANACOM, the number of 100 Mbps accesses to the Internet increased by more than 500 thousand over a year in 2017.

And you may be wondering…  it is possible to face this increase in Internet access without losing Quality of the Service? Well, MedUX, which is currently retrieving fixed broadband User Experience metrics, has detected a remarkable service performance and customer experience provided by Portuguese telecom providers for 100 Mbps fixed broadband.

Our Report on the Fixed Network Status in Portugal, which covers the service performance in May of four leading operators in the country, shows a great Customer Experience for 100 Mbps fixed broadband speed.

Aggregated QoE Indicators for Portuguese operators during May
Source: MedUX Analytics Portal

This performance is defined by a high connection speed, above all forpload and download speeds. MedUX detected similar good performances between the four providers, with slight differences considering the access to technology (Wi-Fi r Ethernet).

Our results, determined by more than 1.3 million samples that have been obtained from MedUX HOME Devices deployed in customer’s homes in Portugal, have also identified a progressive connection responsiveness evolution.

Despite some limitations in network speed and OTT (Over The Top) services performance -based on Web, Dropbox and YouTube metrics tests-, MedUX has detected a highly positive overall rating for Customer Experience and a large evolution of the four different providers’ services for each category.

Our company allows predicting analysis on the State of Internet and the Quality of Service offered by telecom operators. Thus, operators can obtain a whole view of the Customer Experience.

Portuguese Telecom operators, MedUX can definitely help you define your best business strategy and improve your QoE. Contact us here!


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