QoE
What is behind a good web User Experience?
We live in a world where there is an increasing trend to digitalization and to be hyper-connected. It is the day by day reality, and this implies a change in the relationship that companies have with their customers, who are more demanding than ever.
The experience of telecom users in Colombia in the spotlight
The importance of empowering the user and the regulatory quality guaranteesTelecommunications regulators, in charge of regularly measuring the quality of service offered by operators, guarantee the compliance of regulations and the access to services with the highest standardsSince 2015, the
The Power of Predictive Analytics
The Power of Predictive Analytics: Predictive Analytics in the Telecom Industry We are living in a world of real-time predictions, in which being able to anticipate events and predict customers’ behavior means a competitive differentiator in the industry. The telecom industry is one of the top…
7 Customer Experience Trends for 2019
The future of the Customer Experience has arrived, and 2019 looks like a promising year for the customers! From automation tools to prescriptive data analysis, companies are looking for better ways to satisfy their customers. More and more companies realize the impact and value of a Customer…