QoE
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Metrics as one of the most important business performance KPIs
The idea after creating most of the businesses worldwide consists in offering a service or a product that covers the needs of the customer. And how do we detect which are these needs and how to offer the best possible solution to address them? That is, precisely, the million dollar question.
Perception and Reality: which one is true?
Yesterday I decided to make a bank transfer with my smartphone. It was impossible. I am not sure whether the problem was from my operator, the app of the bank, my smartphone, the bank or they were all a bit guilty. The fact is that I had to call my bank like 25 years ago, for being able to finally…