QoE
How can Netflix foster your Customer Experience?
Netflix’s success is undeniable, isn’t it? With more than 130 million subscribers worldwide reached by the second quarter of 2018, this streaming video platform has meant a change, not only in the way we currently watch TV, but also in the way we measure audiences and their habits.
Unlimited Mobile Data: are we ready for it?
The European mobile market is starting to break the barrier since more and more countries are now offering Internet data plans at a very competitive price, and even unlimited data plans.
Does the Customer-Centric Design improve companies’ CX?
“When done well, a human-centered approach fuels the creation of products that resonate more deeply with an audience — ultimately driving engagement and growth”, describes the technology American magazine Wired.
Measuring the QoS is the key to improve the Internet
You may be wondering: how can we improve the Internet? Definitely, we should be able to correctly measure the Internet Quality of Service, right? Well, French telecom regulator ARCEP agrees that a reliable analysis is essential to establish more accurate conclusions on Internet Quality.